| Account and Billing Information |
- Billing Procedure
- Refunds
- Cancellation Policy
- Account Policy
- Dedicated Connections
- FTP Services
- High Speed Services
- Phone Numbers: Tech Support & Dialup
- Classes: Basic Internet for PC
- Online Help Pages
- Terms of Service
- Free SISNA Internet Service!
Billing Procedure
Accounts are billed in advance. Payments may be made by cash, check, or by automatically processing your credit card. The set-up fee if any, covers the accounting and software charges, and is non-refundable. All credit cards or debit cards will be charged automatically for each billing period. By providing the company your credit card or debit card information, you are authorizing the company to charge any and all services rendered, to that card, until such authorization is canceled in writing as per the account cancellation policy. If you have any questions or disputes regarding any charges levied by the company you agree to contact the billing department for resolution prior to filing any disputes with the merchant card company or banking institution. If you dispute a valid credit card charge levied by the Company, your account with the Company will be disabled and you will be charged a minimum $40.00 service fee for each dispute and all related collection charges, and your account will be forwarded for further collection actions.
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Refunds
Refund Policy Setup, software, programming, service fees and shipping are non-refundable. Accounts which have been discounted for advance payment such as quarterly, semiannual, annual and some promotional accounts may be refunded for unused periods; however those accounts will be back billed at the pre-discounted rate before a refund, if any, will be issued. All refunds may be issued in the same manner as the initial payment, (i.e. check via check, credit card via credit card, etc.) A refund processing administration fee of $10.00 will be charged for all refunds processed. All refund requests are processed by the accounting department. The company does not prorate services. Services are billed in full increments regardless of usage. All refund requests must be received 5 days prior to your next billing date to avoid further service charges. Please allow four (4) to (6) six weeks processing for any refund. Any disputes or concerns should be directed to customeraccts@asisna.com.
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Cancellation Policy
For your protection as well as ours, all cancellations must be submitted in writing. Moving your website or not accessing the services does not constitute cancellation or termination of any subscription or service. The company incurs costs by making the services available to you, regardless of usage. You will continue to incur fees if you do not properly cancel your account. You must cancel your account as described. No cancellations by e-mail or phone will be accepted. All cancellation requests must be received in our offices at least 5 business days prior to your next billing cycle to prevent further service charges. All requests received beyond this date will be processed on your next billing cycle. Please send your cancellation request by U.S. Mail or fax to the following address:
SISNA
Suite 217 Lilac Flag Bldg.
104 S Freya.
Spokane, WA. 99202
Fax number (509)535-0122
The following items must be included in the cancellation letter:
Full name and address
Username and/or Email Address
A Description of the services to be terminated. (Please be specific.)
We also ask that you include the reason for cancellation so we may better serve our existing and future customers.
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Account Policy
Please read our terms and conditions of service agreement here. TERMS AND CONDITIONS OF SERVICE
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Dedicated Connections
Due to the variety of services available, please call for details or view our services area.
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FTP Services
FTP sites are provided upon request for business and virtual domain users. Information stored on our servers is for temporary downloading. SISNA reserves the right to delete directories that occupy excessive space or material that is housed for long periods of time on the FTP server. For more information, you can either send an e-mail to spokane@asisna.com or call (509) 535-1169.
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High Speed Services
SISNA is pleased to offer a number of high speed Internet connections. To learn more check out our High Speed Services. Our DSL rates are located here and our Wireless information is here. We also offer other dedicated connections to include T1 connectivity. Please call or e-mail for more information.
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Phone Numbers: Tech Support & Dialup
| Area | Tech Support Numbers | Dialup Numbers | | Spokane | 509-535-1169 | 509-252-4124 | | Spokane | 509-535-1169 | ISDN 509-252-4124 | | Davenport | 888-824-9781 | 509-725-1031 | | Coeur D'Alene | 888-824-9781 | 208-292-0042 | | Sandpoint | 888-824-9781 | 208-255-1353 |
For other dial up areas check HERE 24Hrs Tech Support 1 888-430-7896.
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Classes: Basic Internet for PC
We are offering classes on basic Internet for PC, and Mac users every other week.
Spokane Office Classes
The next PC classes will be on "CALL 535-1169" From 6:00 to 7:00pm.
The next Mac class will be held "CALL 535-1169" From 6:00 to 7:00pm.
We handle these classes as a user group, so come with your questions, and we will vary the topic to cover all the questions. The only thing we ask is that you RSVP first, so we will know how many to expect.
Sandpoint and Postfalls Classes
Post Falls/ CDA area in , call for place and time, Post Falls, Id
Sandpoint "CALL 535-1169" 10:00a.m. at Adele's Sewing Center 516 Oak Sandpoint, Id. Time and date subject to change.
Please RSVP to
spokane@asisna.com, we only have limited space. We will schedule other classes as required.
Davenport Classes
Davenport Class Has Moved to Davenport Elementary School.
We are offering classes on basic Internet for PC, and Mac users in Davenport from 7:00pm to 8:00pm on "CALL 535-1169 for info". The Class is at the Davenport Elementary School. Please RSVP. If we do not have any conformations for this class it will be canceled.
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Online Help Pages
The online help is generalized! Remember your specific account information when making changes such as your Asisna.com e-mail address and the Sisna.com dial-up username.
Online help pages
Use our support faqs help area CLICK HERE.
For those legacy customers our "very old" help page is HERE. Below are direct links to the same information.
DNS Number Change Information
Changing Phone Number
Mail Setting for Microsoft Outlook and Outlook Express
Mail Setting for Microsoft Exchange
Mail Setting for Eudora Lite
Mail Setting for Netscape 2.0 or 3.0,/a>
Mail Setting for Netscape Communicator (4.0x)
Win Modem Connect Problem
Setting for Mactcp or Mac TCP/IP
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Terms of Service
Please read our terms and conditions of service agreement here. TERMS AND CONDITIONS OF SERVICE
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Free SISNA Internet Service!
Our referral program is great! All you have to do is tell your friends who your ISP is! If they sign up and tell us you referred them we will apply a $10 credit to your account! It is that easy! If you refer just one person a month and your ISP fees are paid! WOW! No fees for a premium Internet Service Provider! FANTASTIC!
Details.
Credits will be applied to accounts only after the new customer has been active and current for 90 days. The referrer must have an active and current account with us at the time of sign up. The new customer must inform SISNA at the time of sign up who referred them in order for an account to be credited. SISNA will not backdate any referrals. Referral credits can be used for SISNA monthly Internet services only and are not refundable. We reserve the right to alter, change or cancel this referral program at any time or in any way. No advance notice is required.
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