Accounts are billed in advance. Payments may be made by cash, check, or by automatically processing your credit card. The set-up fee if any, covers the accounting and software charges, and is non-refundable. All credit cards or debit cards will be charged automatically for each billing period. By providing the company your credit card or debit card information, you are authorizing the company to charge any and all services rendered, to that card, until such authorization is canceled in writing as per the account cancellation policy. If you have any questions or disputes regarding any charges levied by the company you agree to contact the billing department for resolution prior to filing any disputes with the merchant card company or banking institution. If you dispute a valid credit card charge levied by the Company, your account with the Company will be disabled and you will be charged a minimum $40.00 service fee for each dispute and all related collection charges, and your account will be forwarded for further collection actions.

Refund Policy Setup, software, programming, service fees and shipping are non-refundable. Accounts which have been discounted for advance payment such as quarterly, semiannual, annual and some promotional accounts may be refunded for unused periods; however those accounts will be back billed at the pre-discounted rate before a refund, if any, will be issued. All refunds may be issued in the same manner as the initial payment, (i.e. check via check, credit card via credit card, etc.) A refund processing administration fee of $10.00 will be charged for all refunds processed. All refund requests are processed by the accounting department. The company does not prorate services. Services are billed in full increments regardless of usage. All refund requests must be received 5 days prior to your next billing date to avoid further service charges. Please allow four (4) to (6) six weeks processing for any refund. Any disputes or concerns should be directed to customeraccts@asisna.com.

For your protection as well as ours, all cancellations must be submitted in writing. Moving your website or not accessing the services does not constitute cancellation or termination of any subscription or service. The company incurs costs by making the services available to you, regardless of usage. You will continue to incur fees if you do not properly cancel your account. You must cancel your account as described. No cancellations by e-mail or phone will be accepted. All cancellation requests must be received in our offices at least 5 business days prior to your next billing cycle to prevent further service charges. All requests received beyond this date will be processed on your next billing cycle. Please send your cancellation request by U.S. Mail or fax to the following address:

SISNA
Suite 217 Lilac Flag Bldg.
104 S Freya.
Spokane, WA. 99202

Fax number (509)535-0122

The following items must be included in the cancellation letter:

1. Full name and address
2. Username and/or Email Address
3. A Description of the services to be terminated. (Please be specific.)
4. We also ask that you include the reason for cancellation so we may better serve our existing and future customers.

Please read our terms and conditions of service agreement here. TERMS AND CONDITIONS OF SERVICE

Due to the variety of services available, please call for details. We offer complete web hosting and design services at great rates. Hosting averages $14.95 monthly and includes all typical related services.

If you are interested in having your own site developed please contact us at Spokane@asisna.com and let us know what you want to accomplish. We will have a developer contact you. As a rule of thumb, basic static web pages run $65.00 per page up to 5 pages and $85.00 per page for additional pages. However custom design and database driven sites are available with a variety of options and styles. Here are some examples of sites we have developed. one two three four five six

Due to the variety of services available, please call for details.

FTP sites are provided upon request for business and virtual domain users. Information stored on our servers is for temporary downloading. SISNA reserves the right to delete directories that occupy excessive space or material that is housed for long periods of time on the FTP server. For more information, you can either send an e-mail to spokane@asisna.com or call (509) 535-1169.

Still have questions? Please email us at spokane@asisna.com or call 535-1169 in Washington or 866 GO SISNA in Idaho. http://www.sisna.com/help.asp

See domain services above.

We use full 64K digital lines. Our equipment will support ISDN, 56K flex, and 56K V.90, and V.92.

SISNA is pleased to offer a number of high speed Internet connections. To learn more check out our High Speed Services. Our DSL rates are located here and our Wireless information is here . We also offer other dedicated connections to include T1 connectivity. Please call or e-mail for more information.

Area	Tech Support Numbers	Dialup Numbers
Spokane	509-535-1169	509-252-4124
Spokane	509-535-1169	ISDN 509-252-4124
Davenport	888-824-9781	509-725-1031
Coeur D'Alene	888-824-9781	208-292-0042
Sandpoint	888-824-9781	208-255-1353

For other dial up areas check here 24Hrs Tech Support 1 888-430-7896.

We are offering classes on basic Internet for PC, and Mac users every other week.
Spokane Office Classes:

The next PC classes will be on "CALL 535-1169" From 6:00 to 7:00pm.

The next Mac class will be held "CALL 535-1169" From 6:00 to 7:00pm.
We handle these classes as a user group, so come with your questions, and we will vary the topic to cover all the questions. The only thing we ask is that you RSVP first, so we will know how many to expect.

Sandpoint and Postfalls Classes:

Post Falls/ CDA area in , call for place and time, Post Falls, Id

Sandpoint "CALL 535-1169" 10:00a.m. at Adele's Sewing Center 516 Oak Sandpoint, Id. Time and date subject to change.
Please RSVP to spokane@asisna.com, we only have limited space. We will schedule other classes as required.

Davenport Classes:
Davenport Class Has Moved to Davenport Elementary School.

We are offering classes on basic Internet for PC, and Mac users in Davenport from 7:00pm to 8:00pm on "CALL 535-1169 for info". The Class is at the Davenport Elementary School. Please RSVP. If we do not have any conformations for this class it will be canceled.

The online help is generalized! Remember your specific account information when making changes such as your Asisna.com e-mail address and the Sisna.com dial-up username.

Online help pages

For those legacy customers our "very old" help page is here. Below are direct links to the same information.

DNS Number Change Information

Changing Phone Number

Mail Setting for Microsoft Outlook and Outlook Express

Mail Setting for Microsoft Exchange

Mail Setting for Eudora Lite

Mail Setting for Netscape 2.0 or 3.0

Mail Setting for Netscape Communicator (4.0x)

Win Modem Connect Problem

Setting for Mactcp or Mac TCP/IP

Please read our terms and conditions of service agreement here. TERMS AND CONDITIONS OF SERVICE

Our referral program is great! All you have to do is tell your friends who your ISP is! If they sign up and tell us you referred them we will apply a $10 credit to your account! It is that easy! If you refer just one person a month and your ISP fees are paid! WOW! No fees for a premium Internet Service Provider! FANTASTIC!

Details.

Credits will be applied to accounts only after the new customer has been active and current for 90 days. The referrer must have an active and current account with us at the time of sign up. The new customer must inform SISNA at the time of sign up who referred them in order for an account to be credited. SISNA will not backdate any referrals. Referral credits can be used for SISNA monthly Internet services only and are not refundable. We reserve the right to alter, change or cancel this referral program at any time or in any way. No advance notice is required.

If you have an Asisna.com e-mail address and wanted emails are caught by the spam filter you will have to add the email address/addresses to the "accept/contacts" list.

To add email addresses to the "accept/contacts" list, browse to our email website interface shown below.

Either click the link below or type the URL into your browsers address bar: http://mail.asisna.com

Enter your username & password to log into your online account.

1. Click on the "SPAM" folder to view the messages that have been caught as spam.
2. Select the message you want to save in your "accept/contacts list" to view the message on the screen below.
3. Near the top of the displayed message click on "Save Address" (This adds the sender to your online "accept/Contacts" list.)
4. Also near the top of the message is a box "Move to folder...". Click on the box's drop-down-menu and click on "Inbox". (This moves the message from the Spam folder to the online "Inbox". Moving the email to the online "Inbox" allows your computers email program to now download the previously caught messages normally.)

Note: Once all messages you want to keep have been added to the online "accept/contacts" list and then moved to the online "Inbox" they will no longer get caught by the filter.